1. Agency & Jurisdiction
LaoKYC is a joint development between Ministry of Technology and Communications, Lao PDR (Previously named Ministry of Post and Telecommunications), Ministry of Health, and SB Lab 856 Co., Ltd (Hereafter refer as “Us” , “Our”, “We”). LaoKYC has been published, commissioned, and directly endorsed by the official government entities namely MTC (Endorsement Letter 1787/MTC.AD 24-Dec-2021 for AppStore, and 1788/MTC.AD for Playstore) and MOH (Healthcare Service License 077/MOH April 2021)
The app is made available to all country app store; nonetheless, the app is design for used solely within the Lao PDR.
2. Who should use LaoKYC?
All residents of Lao PDR including Lao national, aliens, permanent residences, tourists, and travelers who’s indented to visit and stay in Laos should download LaoKYC to get access to government e-services. The app is made available to all country app store; nonetheless, the app is design for used solely within the Lao PDR.
3. What Permission we ask from users?
Camera to allow you to scan check-in QR codes for contact tracing purposes, or set up your profile picture
Location to identify your location to use our built-in location based features (e.g location assessment, locate health facility, locate declared redone)
Phone to allow you to directly dial the Covid-19 or vaccination hotline via the app
ISDN, OTP, Device ID, IMEI number to allow you to register phone number per required by Lao regulation
Files, Photos, Audio & Vidos to allow you to set up profile picture and download infographic announcement in the app
4. Functionality Disclosure
3Grab for Simcard Registrations
3Grab is Simcard registrations service for citizen to register your simcard with government authority. We may require you to provide certain personally identifiable information, including but not limited to Phone number, Mobile Operator, Photo, Photo with ID, Device ID, IMEI, ISDN, Location (Longitude, Latitude) . The information that we request will be retained by us and used by government authority.
Covid-19 Related Services (iCheck)
iCheck allows users to scan QR-Code on the vaccine ID (Vaccine Green Card) issued by MOH and administrated by MTC. By scanning this QR code, you will be able to see owner of vaccine ID, status of vaccine doses, vaccine name, vaccine date. The government shall announce public spaces access rules in each period that user can follow based on vaccine status reported.
iCheck service created specifically for the COVID-19 response may only access personal and sensitive data required to directly support the public health emergency, and may only use the data collected to support COVID-19-related efforts or epidemiological research. We may require you to provide us with certain personally identifiable information, including but not limited to Phone number, Mobile Operator, Photo, Photo with ID, Device ID, IMEI, ISDN, Location (Longitude, Latitude) . The information that we request will be retained by us and used by government authority.
MTC has assigned Dr. Thavisak Manodham, Director General of Digital Government Center, contact: +856 20 22210003, email: thavisak@mtc.gov.la as implementing agency all concerning parties and other line Ministry.
5. Information We Collection and Use
For a better experience, while using our Service, we may require you to provide us with certain personally identifiable information, including but not limited to Phone number, Mobile Operator, Photo, Photo with ID, Device ID, IMEI, ISDN, Location (Longitude, Latitude) . The information that we request will be retained by us and used as described in this privacy policy.
The app does use third party services that may collect information used to identify you.
Link to privacy policy of third party service providers used by the app
5.1 Log Data
We want to inform you that whenever you use our Service, in a case of an error in the app we collect data and information (through third party products) on your phone called Log Data. This Log Data may include information such as your device Internet Protocol (“IP”) address, device name, operating system version, the configuration of the app when utilizing our Service, the time and date of your use of the Service, and other statistics.
5.2 Cookies
Cookies are files with a small amount of data that are commonly used as anonymous unique identifiers. These are sent to your browser from the websites that you visit and are stored on your device’s internal memory.
This Service does not use these “cookies” explicitly. However, the app may use third party code and libraries that use “cookies” to collect information and improve their services. You have the option to either accept or refuse these cookies and know when a cookie is being sent to your device. If you choose to refuse our cookies, you may not be able to use some portions of this Service.
6. Service Providers
We may employ third-party companies and individuals due to the following reasons:
- To facilitate our Service;
- To provide the Service on our behalf;
- To perform Service-related services; or
- To assist us in analyzing how our Service is used.
We want to inform users of this Service that these third parties have access to your Personal Information. The reason is to perform the tasks assigned to them on our behalf. However, they are obligated not to disclose or use the information for any other purpose.
7. Security
We value your trust in providing us your Personal Information, thus we are striving to use commercially acceptable means of protecting it. But remember that no method of transmission over the internet, or method of electronic storage is 100% secure and reliable, and we cannot guarantee its absolute security.
8. Links to Other Sites
This Service may contain links to other sites. If you click on a third-party link, you will be directed to that site. Note that these external sites are not operated by us. Therefore, we strongly advise you to review the Privacy Policy of these websites. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.
9. Children’s Privacy
These Services do not address anyone under the age of 13. We do not knowingly collect personally identifiable information from children under 13. In the case we discover that a child under 13 has provided us with personal information, we immediately delete this from our servers. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us so that we will be able to do necessary actions.
10. Changes to This Privacy Policy
We may update our Privacy Policy from time to time. Thus, you are advised to review this page periodically for any changes. We will notify you of any changes by posting the new Privacy Policy on this page. These changes are effective immediately after they are posted on this page.
11. Contact Us
If you have any questions or suggestions about our Privacy Policy, do not hesitate to contact us at partner@sbg.la.
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